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FAQs about the DLP WebAssign (WA)

DLP = Digital Learning Platform ("platform") is an online service offered by the publisher of an e-textbook. It generally provides a large pool of questions that can be used for practice problems, homework sets, and tests. It may also include an e-textbook and tutorial videos. The specific platform discussed here is Cengage's WebAssign.

Getting Started with WebAssign & Troubleshooting:

Qs about Features of WA inc. Assignments and Assessments:

Getting Started with WebAssign & Troubleshooting

What browser settings do I need to avoid WA errors?

Cengage suggests allowing cookies and pop-ups for these sites:

  • cengage.com
  • gateway.cengage.com
  • webassign.com
  • webassign.net
  • cengage.celebrus.com `larr` allowing pop-ups may fix a common video error

For more specific directions see browser settings.

Also, different students have different levels of success using WA on different browsers, but MS Edge seems to be the least likely to work.

I'm trying to register in WA and getting an "LMS Integration" error. What should I do?

If you are trying to register in WA and getting a "Cengage LMS Integration System check failed" (screenshot below) Cengage says it is almost always due to a browser issue. See required browser settings for assistance. However, many students have found that if you ignore the error and continue on to clicking on a WebAssign Assignment (e.g. in Unit 1 module in Canvas), then the system kicks into gear :)

Screenshot of Cengage's LMS integration error

How do I contact Cengage Tech Support?

Go to Cengage Support Services, sign in, and you can chat with Cengage Tech Support.

Features of WA inc. Assignments and Assessments

How do I access the e-textbook from inside WA?

While direct links to the section readings in the e-textbook are provided in the Canvas modules, they do not always work for everyone. So you may prefer to enter WebAssign and enter the e-textbook from there. Click "My eBooks" which might be in top navigation bar or left side menu, depending on WebAssign course set-up.

Screenshot of navigation bar that includes 'My eBooks'.

That will open the e-textbook that will provide a clickable table of contents.

Screenshot of e-textbook's table of contents in Cengage's MindTap.

When entering an answer in WA assignment, how do I type it so that WA recognizes my notation?

Unfortunately Cengage does not make the MathPad available when entering answers into a WebAssign assignment, only in a WA test. Entering answers in a WA assignment is more complicated having to use some light code in some cases. This document has key notation for entering answers: Notation for Symbolic Questions. Questions about notation? Post to the Q&A Discussion Board in your online classroom.

Here are examples of some common notations WA uses:

Rational Expressions: (2x)/y and 3/(x-4) and 5/((x+6)(x+7)) means `(2x)/y` and `3/(x-4)` and `5/((x+6)(x+7))`
Careful to enclose the entire numerator and/or entire denominator in parentheses
any time there is more than one thing in that numerator or denominator..
Watch for the extra parentheses when there are two (or more) factors in the denominator.

Powers: x^3 means `x^3`

Fractional Powers: x^(1/3) means `x^(1/3)`
Careful to enclose the entire fraction in parentheses.

Radicals: sqrt(x) means `sqrt(x)` and root3(x) means `root3(x)`

Absolute Values: abs(x) means `|x|`

Logarithms: log_2(x) means `log_2(x)`
Note the underscore works for other subscripts too.

Degrees: 45 deg means `45^o`

Pi: pi means `pi`

Infinity: -infinity means `-oo`

When entering an answer in WA test, how do I access MathPad?

While not all questions have MathPad available, when it is then it will automatically pop-up as soon as you click in the answer box in a WebAssign test. It will appear on the right side of your window and be called MathPad or CalcPad. It provides shortcuts to being able to type things such as fractions, radicals, or integrals. Here is a screenshot of what i will look like in a Calculus class (thus CalcPad):

CalcPad in WebAssign with features such as a template for writing fractions or radicals.

For more information on what MathPad is and how to use it please see Cengage's support page MathPad Tool.

How do I determine total number of the WA Assignment objectives I have mastered?

When you work on an Assignment in WebAssign it syncs the score to the Canvas Gradebook, but neither keeps a running total for you. You can keep track of your progress using one of the Excel spreadsheets below. Be sure to use the form "Milestone MET" vs "Milestone NOT met" according to if you met or did not meet the Milestone Progress at the end of unit three.

DIRECTIONS: Starting in unit 4 you can verify if you met or did not meet the milestone via Canvas gradebook >> Milestone progress on WA assignments >> "✓" (met) or "X" (did not meet). Download the appropriate form above. Grab your WA Assignment scores from the Canvas gradebook and manually type them into column C. I pre-entered the first few scores as an example only, but you should overwrite them with your own scores. The red bold "YOUR TOTAL" score in column C is the total number of problem parts you have completed so far in WA. A "goal" score to meet by the WA Assignment deadline early in finals week is also provided.

How do I access the solutions to the odd problems at the end of each chapter in the textbook?

Normally you should be able to access the odd solutions in the same place you access the hyperlinked table of contents, at the end of the TOC, through links that divide up the odd solutions like this:

Screenshot of MindTap's table of contents with solutions to odd numbered exercises at the bottom.

But sometimes that glitches out and leads to a blank page or a never ending "downloading" circle. In that case try this method: 1. Click "full book" icon at the right, 2. Click "TOC", 3. Scroll down and click the odd solutions link of interest.

Screenshot of clicking full book then next two steps to access solutions to odd numbered exercises.

What should I do if I have technical difficulties or get locked out of a test?

If you have a technical problem while taking a quiz or exam and/or get inadvertently "locked out" follow these directions right away.

DIRECTIONS: If you do get locked out of a test you MUST ...

  1. Immediately email me at skeely@clark.edu from your Clark Student Email (ONLY! Not a home/work account).

    Use subject line that includes your course number AND "Locked Out!" (e.g. "MATH 200 - Locked Out!").

    Include your full name in the body of the email.

    Be sure to EMAIL me, do NOT Canvas message me!

  2. Watch your Clark Student Email closely for my reply. I check email frequently while tests are open.

  3. Be prepared to finish the test soon after it gets unlocked as you will only be given a very limited period of time to complete the test.
  1. I reserve the right to refuse your request at my discresion.

  2. Although I check email frequently there is a turn around time. If you get locked out of a test that you are taking in the middle of the night, it may be morning before I unlock your test (although I often check email throughout the night especially during the final exam). If you get locked out of a test you are taking shortly before the deadline, I may not be able to unlock it in time for you to complete it.

  3. Any test that has been open for too long will be auto-submitted and graded "as is" even if the test got unlocked but you had not re-entered it yet.

  4. No matter what time you get locked out, the test closes at its deadline.
  1. For the quizzes, note that there is a safety net built in to the syllabus in that your lowest quiz score(s) gets eliminated, so if you miss one then it will have no negative effect on your overall course letter grade.

I think my quiz was mis-marked. How do I request a re-grade of an answer on my quiz?

Soon after the due date/time, review the quiz and correct answers. If you find an answer marked wrong where the intent of your answer is clearly correct and you merely mis-formatted it in a way that the system did not recognize, then request a re-grade of that answer per steps 1-3 below. I would be glad to look at it for you and determine if credit should be awarded at my discretion.

To be considered for a re-grade your request MUST follow the rules below and be submitted within one week of the quiz's due date (within 24 hours for Quiz 10):

  1. Email me at skeely@clark.edu from your Clark Student Email (ONLY!).

  2. Use subject line that includes your course number AND "Re-grade Request" AND Quiz number (e.g. "MATH 200 - Re-grade Request Quiz 2").

  3. In the body of the message include the question number and the reason you believe you deserve the credit.

Within 24 hours I will respond with a quick "got it" email. I hold these regrade requests until the end of the week in case any more come in, then grade them all at once for consistency sake. Thus I will email you feedback on the weekend (1 week after the original quiz deadline).